Privacy Policy for Iron Lock Networks

1. Who We Are

Iron Lock Networks is a managed service provider offering secure communication solutions to small and medium-sized businesses (SMBs) and mid-market companies, with a focus on regulated industries such as home healthcare, private equity, and hedge funds. Our services include setup, support, secure data storage, compliance management, integrations with business tools, employee training, data usage monitoring, and disaster recovery.

Contact Information:
Iron Lock Networks
Email: privacy@ironlocknetworks.com

2. Information We Collect

We collect the following types of information to provide, improve, and secure our services:

Personal Information:

When you interact with us (e.g., request a quote, contact us, or sign up for our services), we may collect:

• Name
• Email address
• Phone number
• Company name and details
• Job title

Service-Related Data:

When you use our secure communication solution, we may process:

• Communication data (e.g., call logs, messages) generated through our service, which we store securely on your behalf.
• Usage data (e.g., data consumption metrics).
• Compliance-related data (e.g., opt-in records, audit logs) to meet regulatory requirements.

Website Usage Data:

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Referring website (if applicable)
• Cookies and similar tracking technologies (see Section 7 for details)

3. How We Use Your Information

To Provide Our Services:

• Set up and manage your account for our secure communication solution.
• Store and archive communication data securely to meet compliance requirements.
• Integrate with your business tools (e.g., CRMs, collaboration platforms).
• Provide support, training, and disaster recovery services.

To Ensure Compliance:

• Configure features to comply with regulations (e.g., HIPAA, GDPR).
• Generate compliance reports and audit documentation.

To Communicate with You:

• Respond to inquiries, quote requests, and support tickets.
• Send service updates, onboarding materials, and notifications.
• Notify you of changes to our Privacy Policy or Terms of Service.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With Service Providers:

We work with trusted partners to deliver our services (e.g., cloud storage providers, integration partners). These partners are contractually obligated to protect your data and use it only for the purposes we specify.

For Compliance and Legal Reasons:

• We may disclose data to comply with legal obligations (e.g., responding to a subpoena, court order, or regulatory audit).
• We may share data to protect the rights, property, or safety of Iron Lock Networks, our clients, or others.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest.
• Secure cloud storage with access controls and regular security audits.
• Compliance with applicable data protection regulations.
• Regular training for our team on data protection best practices.

Despite these measures, no system is completely secure. In the event of a data breach, we will notify affected clients promptly and take appropriate action in accordance with applicable laws.

6. Data Retention

• Personal Information: We retain personal information (e.g., name, email) for as long as necessary to provide our services or as required by law.
• Service-Related Data: Communication data is retained for the duration specified by your industry's regulations (e.g., as required by law) or as agreed in your contract, after which it is securely deleted.
• Website Usage Data: We retain website analytics data for up to 2 years to analyze trends and improve our site.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Necessary for the website to function (e.g., session cookies).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Ask us to limit the processing of your data.
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing for marketing or other purposes.

To exercise these rights, contact us at privacy@ironlocknetworks.com. We will respond within 30 days, as required by applicable laws.

9. International Data Transfers

Iron Lock Networks operates primarily in the United States, but we may transfer data to service providers located in other countries. We ensure these transfers comply with applicable laws and that your data remains protected.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where required, by email. The "Last Updated" date at the top of this policy will reflect the most recent revision.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Iron Lock Networks
Email: privacy@ironlocknetworks.com